Journey to Excellence

Journey to Excellence

These three pre-recorded webinars, each lasting about one hour, showcase how Baldrige helps organizations address the challenges facing health care today. In addition, they address the recognizable stages and common pitfalls in the journey to excellence using the Baldrige framework.
Leaders from 2008 Baldrige Award-winning Poudre Valley Health System, a regional network of health care services for the people of northern Colorado, southern Wyoming and western Nebraska, share their perspectives and learning about the Baldrige process. Each webinar is moderated by Journey to Excellence authors Kate Goonan, M.D., Executive Director, Goonan Performance Strategies, and Joe Muzikowski, Senior Consultant, Goonan Performance Strategies.

Part 1: Rulon Stacey, President and CEO, Poudre Valley Health System

Rulon Stacey discusses the leadership role in the selection and implementation of the Baldrige improvement model.

• Click here to view Part 1 of the free ASQ Webinar, Journey to Excellence - 1: The Leadership Role

Part 2: Priscilla Nuwash, Director, Process Improvement, Poudre Valley Health System

Priscilla Nuwash discusses how Poudre Valley communicated the vision of Baldrige within the organization and created a framework for improvement and excellence.

• Click here to view Part 2 of the free ASQ Webinar, Journey to Excellence - 2: Communicating the Vision

Part 3: Dr. William Neff, MD, Chief Medical Officer, Poudre Valley Health System

Dr. William Neff explains how Poudre Valley engaged their physicians as partners in the process, resulting in improved teamwork, reduced turnover, and ultimately better patient care.

• Click here to view Part 3 of the free ASQ Webinar, Journey to Excellence - 3: Physician Engagement