Patient Centred Care

 

Quality Field Notes: Engaging Patients Improves Health and Health Care

http://www.rwjf.org/en/library/research/2014/02/quality-field-notes--engaging-patients-improves-health-and-healt.html

http://www.academyhealth.org/files/issues/ConsumerEngagement.pdf

 

http://www.academyhealth.org/files/issues/Evidence.pdf

http://www.academyhealth.org/files/issues/ConsumerDecide.pdf

http://www.academyhealth.org/files/issues/NavigatingHealthCare.pdf

 

http://www.academyhealth.org/Publications/BriefList.cfm?navItemNumber=534

http://www.academyhealth.org/Programs/content.cfm?ItemNumber=3927&navItemNumber=2505

 

Can patient safety be measured by patient experiences

http://www.ncbi.nlm.nih.gov/pubmed/18491690

 

your healthcare be involved

http://www.oha.com/KnowledgeCentre/Library/PatientSafety/Documents/1838_OHA_PSTpamphlet_ENG.pdf

 

Safety Culture

http://www.myschospital.org/docs/news6-09pulse.pdf

http://www.ahrq.gov/patients-consumers/care-planning/errors/20tips/

http://www.ahrq.gov/patients-consumers/care-planning/errors/20tips/20tips.pdf

http://health.gov.ie/wp-content/uploads/2014/03/en_patientsafety.pdf

http://www.who.int/patientsafety/information_centre/reports/Alliance_Forward_Programme_2008.pdf

http://www.who.int/patientsafety/information_centre/WHO_EIP_HDS_PSP_2006.1.pdf

http://www.who.int/patientsafety/en/

 

Advances in Patient Safety: From Research to Implementation. Volumes 1-4

http://www.ahrq.gov/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/

 

Employee patient safety handbook

http://file.lacounty.gov/dhs/cms1_214905.pdf

 

Analysis in brief patient safety in Canada CIHI

https://secure.cihi.ca/free_products/Patient_Safety_AIB_EN_070814.pdf

https://secure.cihi.ca/free_products/HCIC_2010_Web_e.pdf

https://secure.cihi.ca/estore/productFamily.htm?locale=en&pf=PFC1984

https://www.accreditation.ca/sites/default/files/patient-safety-strategy-en.pdf

 

https://www.google.ca/webhp?sourceid=chrome-instant&rlz=1C1CHVN_en___CA602&ion=1&espv=2&ie=UTF-8#q=%22secure.cihi.ca/free_products/%22&start=10

 

Mistake-Proofing the Design of Health Care Processes

http://archive.ahrq.gov/professionals/quality-patient-safety/patient-safety-resources/resources/mistakeproof/mistakeproofing.pdf

 

 

Jignesh Padia

Risk Management Coordinator

Quality, Safety and Risk

Saskatchewan Cancer Agency

#204-3775 Pasqua Street

Regina, SK   S4S 6W8

Phone:  306.791.2777; Fax:  306.584.2733

Email: jignesh.padia@saskcancer.ca

Confidentiality Notice: This communication, including any attachments, is for the intended recipient(s) only. It may contain confidential and/or personal information. If you have received this communication in error do not copy or distribute it to another person or use for any other purpose. Please delete and notify me immediately.

 

Radiation Therapy Knowlege Docs

Standards

http://www.camrt.ca/_old_site//abouttheprofession/Standards_of_Practice.pdf

 

RM Guidelines

http://citeseerx.ist.psu.edu/viewdoc/download;jsessionid=9FC3C90B66016BDF4A3728A5810637CA?doi=10.1.1.195.7868&rep=rep1&type=pdf

 

Quality Assurance Guidelines for Canadian Radiation Treatment Programs

http://www.caro-acro.ca/Assets/CPQR.pdf

 

An international review of patient safety measures in radiotherapy practice.

http://www.ncbi.nlm.nih.gov/pubmed/19395105

 

independent review of the circumstances surrounding a serious adverse incident

http://www.who.int/patientsafety/news/Radiotherapy_adverse_event_Toft_report.pdf

 

The application of error reduction QA philosophy in HDR brachytherapy

http://www.aapm.org/meetings/amos2/pdf/26%20-4515-95088-176.pdf

 

Risk Management for Health Technology Assessment ...

http://www.inahta.org/wp-content/themes/inahta/img/AboutHTA_Risk_management_for_HTA_programs.pdf

 

A Reference Guide for Learning from Incidents in Radiation Treatment

http://www.assembly.ab.ca/lao/library/egovdocs/2006/alhfm/153508.pdf

 

An Exploratory Review of Evaluations of Health Technology Assessment Agencies

http://www.inahta.org/wp-content/themes/inahta/img/AboutHTA_AHFMR_An_Exploratory_Review_of_Evaluations_of_HTA_Agencies.pdf

 

unintended overeposure of patient lisa norris during radiation treatment

https://www.aapm.org/government_affairs/documents/glasgowEvent10-06.pdf

 

national association for healthcare quality Industry trends.

http://www.nahq.org/enews/pdfs/1208_trends.pdf

http://www.hqontario.ca/portals/0/Modals/qi/en/processmap_pdfs/tools/Patient-Centered%20Care%20Improvement%20Guide.pdf

 

managing patient flow reducing hospital overcrowding

http://www.ahrq.gov/research/findings/final-reports/ptflow/ptflowguide.pdf

 

 

 

Robert

 

Jignesh Padia

Risk Management Coordinator

Quality, Safety and Risk

Saskatchewan Cancer Agency

#204-3775 Pasqua Street

Regina, SK   S4S 6W8

Phone:  306.791.2777; Fax:  306.584.2733

Email: jignesh.padia@saskcancer.ca

Confidentiality Notice: This communication, including any attachments, is for the intended recipient(s) only. It may contain confidential and/or personal information. If you have received this communication in error do not copy or distribute it to another person or use for any other purpose. Please delete and notify me immediately.

 

Background Paper for the Development of National Guidelines for the Disclosure of Adverse Events

http://www.patientsafetyinstitute.ca/english/toolsresources/disclosure/documents/background%20paper%20for%20the%20canadian%20disclosure%20guidelines.pdf

 

Jignesh Padia

Risk Management Coordinator

Quality, Safety and Risk

Saskatchewan Cancer Agency

#204-3775 Pasqua Street

Regina, SK   S4S 6W8

Phone:  306.791.2777; Fax:  306.584.2733

Email: jignesh.padia@saskcancer.ca

Confidentiality Notice: This communication, including any attachments, is for the intended recipient(s) only. It may contain confidential and/or personal information. If you have received this communication in error do not copy or distribute it to another person or use for any other purpose. Please delete and notify me immediately.

 

THE IMPACT OF DISCLOSURE OF ADVERSE EVENTS ON LITIGATION AND SETTLEMENT

http://www.patientsafetyinstitute.ca/english/toolsresources/disclosure/documents/the%20impact%20of%20disclosure%20on%20litigation%20a%20review%20for%20the%20cpsi.pdf

 

Jignesh Padia

Risk Management Coordinator

Quality, Safety and Risk

Saskatchewan Cancer Agency

#204-3775 Pasqua Street

Regina, SK   S4S 6W8

Phone:  306.791.2777; Fax:  306.584.2733

Email: jignesh.padia@saskcancer.ca

Confidentiality Notice: This communication, including any attachments, is for the intended recipient(s) only. It may contain confidential and/or personal information. If you have received this communication in error do not copy or distribute it to another person or use for any other purpose. Please delete and notify me immediately.

 

Patient Safety and Healthcare Error in the Canadian Healthcare System

http://www.hc-sc.gc.ca/hcs-sss/alt_formats/hpb-dgps/pdf/pubs/2001-patient-securit-rev-exam/2001-patient-securit-rev-exam-eng.pdf

 

 

Jignesh Padia

Risk Management Coordinator

Quality, Safety and Risk

Saskatchewan Cancer Agency

#204-3775 Pasqua Street

Regina, SK   S4S 6W8

Phone:  306.791.2777; Fax:  306.584.2733

Email: jignesh.padia@saskcancer.ca

Confidentiality Notice: This communication, including any attachments, is for the intended recipient(s) only. It may contain confidential and/or personal information. If you have received this communication in error do not copy or distribute it to another person or use for any other purpose. Please delete and notify me immediately.

 

Too busy to improve! How to deal with that mentality at workplace!

https://hakanforss.wordpress.com/2014/03/10/are-you-too-busy-to-improve/

http://www.lean.org/LeanPost/Posting.cfm?LeanPostId=340

CQM - Handbook Chapter 5: Strategic Planning Models

What is strategic planning?
Organization's strategy defines what it strives to become and the means by which it will achieve it. It provides choices, which, guide in determining the nature and direction of an organization.
It provides consistency in behavior over time.  It is a continuous process of making present organizational decisions systematically and with the greatest knowledge of their futurity, systematical organizing the efforts needed to carry out these decisions and measuring the results of these decisions against expectations through systematic feedback.

What's the difference between long range planning and strategic planning?
Long range planning = extrapolating future plans based on current work.
Strategic Planning = Develop the vision for future, plan for near term, and address the future needs as envisioned.

Baldrige Performance Excellence Program describes strategic planning as the process that addresses strategic and business planning and deployment of plans with strong focus on customers and operational performance requirements.

End result of the strategic planning process is a strategic plan which communicates the organizational priorities throughout the enterprise. A road map on how to get to specific targets. It is affected by various internal and external forces. Alignment and integration of individual departmental strategies is important aspect of strategic planning.

Traditional Strategic Planning Process:
It has three stages: Strategic (or formulation) , Tactical and Operational (combined as operational). Deployment is a typical shortfall of this type of process.

Hoshin Planning:
Starts with vision and mission statement. Some organizations use guiding principles which are values which help establish and define the organizational culture. Goals are established after the environmental analysis. It uses a matrix involving Means (i.e. tasks or how one would achieve the stated objective), multi year objectives, responsibility, resources, measures and timeline. Results from the first year feeds into the next cycle of hoshin planning. Involvement of entire organization remains the single most troublesome area when it comes to Hoshin deployment.

Scenario Planning
The helps compensate for the usual errors in decision making such as over confidence and tunnel vision.

Overall when priorities and strategies are unclear, people do not know what to aim for or what to do.

10 most common pitfalls of planning are:

1. Delegation of planning function by top management. 
2. Current problems take over management's time and attention away from long range planning.
3. Failure to plan properly
4. Failure to involve everyone
5. Failure to manage performance against the plan
6. Failure to create supportive environment for the success of the plan
7. Siloing
8. To make process to formal
9. Failure to review
10. Failure to follow the plan